Last reviewed: 29 August 2026
Who is responsible for your information?
Compassionate Caring LTD is the data controller for information collected through this website. Contact us at [email protected] or write to 35 Langdon Crescent, East Ham, London, E6 2PW.
Information we collect
Depending on how you contact us, we may collect your name, email address, telephone number, postcode, enquiry type, service interests, correspondence, consent record and technical security information. Please avoid sending detailed medical information through the initial website form.
Why we use information
We use information to respond to enquiries, take steps requested before arranging a service, assess general service suitability, manage complaints and feedback, consider recruitment interest, keep the website secure, meet legal obligations and protect people from harm.
Our lawful bases
Depending on the purpose, we rely on taking steps at your request before entering a contract, performing a contract, legitimate interests in operating and improving the service, compliance with legal obligations, protection of vital interests, and consent where we specifically ask for it.
Health and other sensitive information
Health information is special-category data. If it becomes necessary during assessment or care, it is handled under an additional lawful condition appropriate to health or social care, safeguarding, legal claims or substantial public interest, depending on the circumstances. Detailed care information should be collected through an appropriate secure process rather than the general website form.
Who information may be shared with
Access is limited to people who need the information for their role. Information may be shared with contracted technology, hosting or email providers acting under appropriate safeguards; professional advisers; commissioners or relevant professionals involved in requested care; safeguarding bodies, emergency services, regulators or public authorities where there is a lawful reason.
International transfers
We aim to select service providers that process information in the UK or under legally recognised safeguards. Final hosting, email and supplier arrangements must be recorded and reviewed before public launch and whenever a supplier changes.
How long information is kept
General website enquiries are normally retained for up to approximately 24 months after submission, according to the retention setting used by our administration system, unless they become part of a care, complaint, safeguarding, legal or recruitment record with a different justified retention period. Information is securely deleted or anonymised when no longer required.
Security
We use access controls, administrator authentication, encrypted secrets, audit records, backups and proportionate technical measures. No internet service can guarantee absolute security, so detailed or urgent medical information should not be sent through the public form.
Your rights
Depending on the circumstances, you may have rights to be informed, access your information, correct it, request deletion or restriction, object to certain uses, and receive information in a portable form. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.
Questions and complaints
Contact [email protected] first so we can respond. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint ↗.
Changes to this notice
We update this notice when our services, suppliers or legal obligations change. The review date above shows when it was last checked.