Zero tolerance
Abuse and neglect are never accepted or ignored.
Safeguarding
Everyone has the right to feel safe
We take concerns about abuse, neglect, exploitation and avoidable harm seriously and act in line with safeguarding duties and local procedures.
Trained care professionals
Staff receive safeguarding training and understand how to recognise, record and report concerns.
Prompt escalation
Concerns are shared with the appropriate safeguarding authority or emergency service without avoidable delay.
Person-centred action
We listen to the adult, consider consent and capacity, and seek to protect rights, choice and wellbeing.
Report a concern
Local safeguarding contacts
These external details should be checked periodically because councils may update their reporting arrangements.
Adult safeguarding
24-hour safeguarding helpline
020 3373 0440[email protected]Report through Newham Council ↗Adult safeguarding
Office hours intake team
020 8227 2915[email protected]Out of hours: 020 8594 8356
Tell our team
Current and prospective clients may also raise a concern directly with us.
[email protected]Is someone in immediate danger?
Call 999 where there is immediate danger or urgent medical need. If you believe a crime may have been committed but it is not an emergency, call the police on 101. Do not rely on the website form for an urgent concern.
Call 999Would you like to discuss a safeguarding concern?
We will listen carefully and explain the appropriate next step.